Dr. Carolyna Smiley-Marquez provides professional conflict resolution, assessment, investigation, facilitation, coaching and training services that are informed by experience and expertise in organizational development and change, equal opportunity law, diversity issues and dynamics and psychology.
Her professional services are routinely called upon for supporting EEO/HR, management and OD efforts for many federal and state agencies, including, most recently, the Department of the Interior (e.g., Bureau of Indian Affairs, Bureau of Reclamation) and the Colorado Judicial System's District Courts.
She is often called upon to provide alternative dispute resolution, to assist in the evaluation of complex management, group or employee issues, particularly in situations where patterns of communication, multi-party conflict, unhelpful organizational culture, multicultural or diversity issues and/or discrimination may be issues.
She is a roster member of the U.S. Institute for Environmental Conflict Resolution, the Native Dispute Resolution Network as well as having served as a resource consultant for DOI, Veterans' Administration and the U.S. Air Force, where she developed 20 hours of interactive internet-based distance learning programs on Conflict Management Coaching.
What sets Smiley & Co, Ltd. apart is that Dr. Smiley-Marquez holds master’s certification in practical and helpful performance, resolution and communication processes; multi-disciplinary training; multicultural and diversity saavy; more than three thousand hours of deep-and-wide management improvement contact hours; practical and tailored multi-modal processes; a lively interest and curiosity; and a commitment to continuous improvement. Most recently, she studied conflict resolution and peacemaking in settings with long-lived and complex social histories with the Nakwatsvewat (Hopi) Institute.
Her tri-cultural, Native American and Hispanic, background, her bilingual capability, her lively sense of healthy humor, her uncommon ability to see beyond the surface of situations and issues, her practical plain-talk approach and her ability to tailor her ser-vices assures customer satisfaction.
She is the family historian, a story keeper, maker and teller with a particular interest in stories with common themes among Native American groups.
- Ph.D., University of Colorado
- M.A., Indiana University
- B.A., Indiana University
- English - Fluent
- Spanish - Good
Professional Certification & Affiliations
- Child and Family Investigator Training, Office of the Child's Representative, State Court Administrator
- Hopi Mediation Training, Nakwatsvewat Institute, Hopi Tribe
- Advanced Commercial Mediation Certificate, American Arbitration Association and Harvard Law School
- Child and Family Investigator,CFI Certification Program, Colorado School for Family Therapy
- Member, National Roster of Environmental Dispute Resolution and Consensus Building Professionals
- U.S. Institute for Environmental Conflict Resolution & Morris K. Udall Foundation
- Member, Native American Dispute Resolution Referral Network, U.S. Institute for Environmental Conflict Resolution & Morris K. Udall Foundation
- Licensed Professional Counselor,State of Colorado
- SPECT Imaging Referral Network, Brain Matters, Inc.
- Group Facilitator Bias Reduction and Organizational Diversity, Elsie Y. Cross & Associates
- Cross-Cultural Mediation, CDR Associates and American Arbitration Association
- Diversity Group Dynamics Facilitator, National Multicultural Institute
- EMDRIA International Certification: Eye Movement Desensitization and Reprocessing
- PTSD and Trauma/Historic Trauma Treatment Modality
- Master Certification: Neurolinguistic Programming
- Mastery University, Robbins Research Institute
- Masters Certification: Transactional Analysis