MEDIATION SKILLS FOR MANAGERS
Any agency ADR program that uses Mediation as its primary technique for early resolution is only as good as the leadership has confidence in its worth to the bottom line - mission accomplishment. Managers and Supervisors with a thorough understanding of the benefits of mediation, its processes, and the methods used toward resolution can only lend credibility to the entire program, and decrease the potential for more lengthy formal administrative action. This one-day course is designed to provide managers and supervisors with the skills to resolve disputes at the lowest possible level. The experiential training focuses on the art of mediation, the parts of the mediation process, and the challenges involved in getting to yes. Designed for Managers, Supervisors, and Senior Leaders, to include any management official who may represent the agency's position at the Mediation table.